top of page

You've got mail


Email has been around for sometime as a formal mode of communication. Even so, many don't follow the simple ways in which their communication can be made more elegant and acceptable.


Here are 14 simple guidelines that can enrich email communication.


  1. For official communication, a text or a chat message is a standby and not a replacement for emailor official communication, a text or a chat message is a standby and not a replacement for email.

  2. Be mindful not to leave the Subject line blank. Use it to indicate what the content is

  3. Address the person or group appropriately with name or title. Don’t stop with just Hi

  4. Structure the content in a clear concise and crisp manner; keep it to the point

  5. Keep the font simple and uniform

  6. Do not use CAPITAL LETTERS to emphasize. Use underlining instead or a text highlight, or a different font colour

  7. Check for spelling errors and punctuations before sending

  8. If there is a company recommended signature, use it

  9. Use discretion while responding with the ‘reply all’ option. Avoid cluttering others’ inboxes

  10. Avoid email wars; pick up the phone or walk up to the person and resolve

  11. Follow up with an email after important oral communication

  12. Unless it is spam, don’t ignore especially when the other person has asked a question

  13. If you don’t want to respond now, acknowledge receipt and indicate when you will respond

  14. Apologise if your response is delayed beyond reasonable expected time




0 views0 comments

Recent Posts

See All
bottom of page